Some Days Are Better

Some days are better than others. It’s true for me, true for you and true for your customers. Some days really, really make you wish you’d stayed in bed. I had one of those yesterday. Won’t share all the details, but it culminated in a whole meatloaf I accidentally threw away (don’t ask) and an appointment at the Genius bar in the Apple store…. Except my appointment was made for the Woodland store (in Grand Rapids, MI) not the Woodland Hills store here in Tulsa, OK.
Nothing that happened qualified as a disaster or life-altering tragedy… Been through those and I *do* understand the difference.
What do you do on those days? When nothing is really wrong, but nothing is right, either? I think those days are the true test of our resolve to go forward, to be nice, to choose good. Even the selfish can respond unselfishly to a tragedy, but how we respond to the minor annoyances, set backs and irritations on a daily basis is indicitive of our true character. And, fundamental to the character of our business.
Would you want your clients to watch you deal with rude people in line at the movies? Or with the drycleaner counter staff who mixed up your clothes? Guess what… Potential ones ARE watching. Act accordingly.

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